European Charm 9 Nights

PAYMENT SCHEDULE & TERMS:

• A booking advance of INR 5,000 per person (Refundable by either party till 3rd December)
• Pay INR 25000 per person by 3rd December as the booking advance amount to hold the tour component
• Pay INR 40000 per person by 5th January as the booking advance amount to hold the tour component
• An additional payment of INR 40,000 per person must be made before visa processing or 60 days prior to the departure date, whichever is earlier.
• The balance amount (full and final payment) must be paid at least one month prior to the departure date or one day before the tour package documents are dispatched, whichever is earlier.
• Payments for cruises and any other non-refundable tour components, such as airline ticket advances, cruise, and rail tickets, will be payable in addition to the booking advance mentioned above.

CANCELLATION TERMS - GENERAL:

• Booking amount is non-refundable.
• All cancellation requests must be submitted in writing via email. The effective date of cancellation shall be the date on which the Company receives the written cancellation request.

Cancellation Period: Cancellation Charges (Per Person)

46 days or more before departure: Rs. 30,000

45-15 days before departure: 40% of the tour package cost or Rs. 70,000, whichever is higher

14-8 days before departure: 75% of the tour package cost

7 days or less before departure / No Show: 100% of the tour package cost

Non-Refundable Pre-booked Component: The above table refers to the minimum standard cancellation charge. Any higher or non-refundable charges for flights, visa, trains, cruises or other special arrangements shall be additional and communicated at the time of booking.

• The above cancellation charges shall apply irrespective of the reason for cancellation, including but not limited to medical reasons, pregnancy, accidents, personal emergencies, examination schedules, court appearances, travel restrictions, or any other unforeseen circumstances.
• Cancellation of third-party services shall be governed by the respective supplier's cancellation policy. The Company reserves the right to recover any applicable supplier, service, communication, or processing charges.
• If the total cancellation charges exceed the amount already paid, you shall be liable to pay the outstanding balance.
• Certain tours or travel components may require 100% advance payment and shall be non-cancellable and non-refundable once confirmed, irrespective of travel or partial payment.

VISA REFUSAL / REJECTION - CANCELLATION POLICY:

In the event of a visa refusal, or in case of delay in visa arrival or rejection for any reason whatsoever, the following cancellation charges shall apply, based on the date on which the Company is notified of the visa refusal by the client:

• 60 days or more prior to the departure date: Visa charges (including visa appointment fees and embassy fees), plus a service charge of INR 5,000 per person, shall be charged as cancellation fees. Any special components, such as train tickets, cruise bookings, or airline tickets, once issued, shall be non-refundable.
• 45-59 days prior to the departure date: INR 25,000 per person, plus visa charges. Any special components, such as train tickets, cruise bookings, or airline tickets, once issued, shall be non-refundable.
• 31-44 days prior to the departure date: A minimum of INR 40,000 per person, plus visa charges. Any special components, such as train tickets, cruise bookings, or airline tickets, once issued, shall be non-refundable.
• 15-30 days prior to the departure date: INR 60,000 per person, plus visa charges. Any special components, such as train tickets, cruise bookings, or airline tickets, once issued, shall be non-refundable.
• 8-14 days prior to the departure date: 75% of the total tour package cost.
• Within 7 days of the departure date: 100% of the total tour package cost shall be charged as cancellation fees.

NOTE:

Your booking is being made under Group Travel. Please note that the Company blocks Group space with airlines and hotels to secure the best price and inventory. Allocation of inventory i.e., issuance of air tickets, etc. can happen 3-5 days before the travel depending upon the terms with the vendor. The Cancellation charge shall be applicable as defined in the present proposal regardless of air ticket issuance, transportation and hotel inventory as all these components are pre-purchased and blocked according the group size. Reduction of the inventory attracts a cancellation charge. All group package services are pre-booked on a guaranteed basis and when you pay in advance to book a tour package with us, we further guarantee & secure the airline, room, transport and other services related to package on your behalf. This inventory being blocked by Company is not a free release inventory. These group blocks can’t be too compared the inventory available on internet. If you need more clarity on the subject issue please connect with our sales team or with our Senior Representative. The terms of the package shall be binding upon both the Parties.

TRAVEL INSURANCE:

1. The insurance contract is solely between the Client and the insurance Company, we act only as a facilitator for the purpose of issuance of Insurance Policy. In case of any claim related requirement, you have to directly reached to the Insurance Company.
2. Travel Insurance for the entire tour is mandatory. You are responsible to have adequate travel insurance covering medical emergencies, personal accident, baggage, travel documents, and other travel-related risks.
3. Where insurance is included in the tour package or arranged by the Company on the Client's behalf, a basic travel insurance policy will be provided for travellers up to 59 years of age, subject to the insurer's terms and conditions. Additional premiums may apply for senior citizens, extended stays, higher coverage, or based on medical declarations.
4. Clients must verify the accuracy and adequacy of the insurance policy upon receipt and immediately notify the insurer of any discrepancies. The Company shall not be liable for any errors, omissions, claim settlements, or repudiation by the insurer.

GOVERNING TERMS & CONDITIONS OF PACKAGE BOOKING:

1. Booking and Acceptance: Payment of the booking amount or acceptance of the itinerary, or confirmation of the booking constitutes acceptance of these Terms & Conditions and the applicable Booking Form, Package Tour Service Contract, Remittance Form, and Cancellation Policy shall be considered as booking being made by you and the contract is formulated between you and our company. These documents shall be read together and shall form the contractual terms of the booking.
2. City Tours & Photo Stops: City tours may include drive-through sightseeing and brief photo stops at major landmarks, subject to the itinerary, traffic conditions, local regulations, and time constraints. Entry to attractions and extended stops are not guaranteed unless specifically mentioned in the itinerary.
3. Group Tours and Tour Management: Group tours require a minimum of 20 participants unless otherwise specified. Unless expressly mentioned, no Tour Manager or escort shall accompany the group from India. The Tour Manager, coordinator, or local operator shall not be authorised to alter package inclusions or promise additional services without written approval from the Company.
4. Package Price and Payment: The package price covers only the services expressly specified in the confirmed itinerary. Optional activities, personal expenses, seat-selection charges, tips, excess baggage, insurance, visa fees, and other exclusions shall be payable separately unless stated otherwise. Prices may be revised for demonstrable increases in hotel tariffs, peak-season surcharges, taxes, supplier charges, or foreign exchange costs, subject to applicable law and the agreed Booking Documents. Any material increase shall be communicated to the Client. Full payment must be made within the prescribed deadline. Bookings made within 30 days of departure may require immediate full payment. Tour documents shall ordinarily be released after receipt of full payment and completion of booking formalities which is usually 3-4 days prior to departure.
5. Budget For Package: This tour package has been designed and offered in accordance with the specified budget. Any upgrades, additional services, or changes to the inclusions may incur extra charges. You may contact the Sales Representative for the same.
6. Flights and Seat Allocation: Airline schedules, routes, baggage allowances, and seat allocations are subject to airline policies and availability. Seat-selection and additional baggage charges shall be borne by the Client unless included in the package. Flight delays, cancellations, and schedule changes shall be governed by applicable airline conditions and aviation regulations. No compensation shall be given in case of rescheduling of flights being done by the Company as the same is necessary for operation of the package.
7. Baggage Allowance: Each passenger is permitted a maximum of 20 kg of check-in baggage and 5 kg of hand baggage, irrespective of the higher baggage allowance permitted by the airline. This restriction is necessary due to limited luggage storage space in coaches and to ensure convenient transportation of baggage throughout the tour.
8. Hotels and Accommodation: Hotel accommodation is subject to availability. If the confirmed hotel becomes unavailable, alternative accommodation of a reasonably comparable category may be provided. The hotel stated in the final service voucher shall be treated as confirmed, subject to subsequent notified changes. Hotel star ratings are not independently guaranteed unless expressly confirmed in writing. Hotels may be located in suburbs or nearby towns of the main city, and room sizes and facilities may vary by destination. Triple occupancy may include an extra mattress or rollaway bed, subject to hotel policy. Air-conditioning and other amenities may not be available at every property due to local weather condition hills, mountains etc. Refundable hotel or cruise security deposits, where required, shall be paid directly by the Client. No compensation shall be given in case of Hotel and accommodation not be provided as per the itinerary. Please be advised that hotel rooms in the selected category are generally compact in size, ranging from approximately 14 to 20 square metres, depending on the hotel and room category. While every effort is made to ensure a comfortable stay, certain operational challenges may occasionally arise during your visit, including temporary disruptions to Wi-Fi connectivity or other hotel services. Such issues may be situational and beyond the immediate control of the hotel. We appreciate your patience and understanding in the event of any such inconvenience. Furthermore, in line with global sustainability initiatives and the growing emphasis on reducing single-use plastic, many hotels have adopted environmentally friendly practices. Accordingly, the following arrangements may apply: Drinking Water: Individual plastic water bottles may not be provided in guest rooms. Instead, common drinking water dispensers or coolers are generally available on each floor for guests' convenience and Toiletries: Toiletries and certain guest amenities may not be replenished daily as a standard practice. These items can be requested or collected, as required, from the designated areas within the hotel. We request all guests to kindly take note of these arrangements and extend their cooperation in supporting sustainable hospitality practices. Your understanding and flexibility will help ensure a pleasant and hassle-free stay.
9. Transfers and Sightseeing: Transfers and sightseeing shall generally operate on a shared Seat-in-Coach (SIC) basis unless otherwise specified. Reasonable waiting times and designated pickup points may apply. Hotel airport shuttles may be used where available. The itinerary, routes, timings, and sightseeing sequence may be modified due to weather, traffic, supplier availability, operational requirements, safety concerns, or local regulations. Non-ticketed attractions may be omitted where reasonably necessary to complete essential or ticketed services. Any refund or remedy for material service changes shall be governed by the Booking Documents and applicable law. Driving distances and travel durations are approximate. Clients must adhere to the instructions and timings communicated by the Tour Manager, coordinator, or local operator. If you have not opted for certain tour attractions/services then it’s a free day for you.
10. Optional Activities and Personal Deviations: Clients who decline optional or pre-booked activities shall not automatically be entitled to alternative transfers, refunds, or compensation. They shall arrange and bear the cost of rejoining the group at the designated meeting point. Expenses arising from personal deviations, late arrival, or failure to follow instructions shall be borne by the Client where attributable to the Client.
11. Passports, Visas, and Travel Documents: Clients are responsible for maintaining valid passports, visas, travel insurance, immigration clearances, health certificates, and other documents required for travel. Unless destination rules prescribe otherwise, passports should have at least six months' validity from the return date and sufficient blank pages. Clients must disclose passport observations, damage, or discrepancies and verify all tickets, visas, vouchers, and insurance documents immediately upon receipt. Visa issuance, boarding, immigration clearance, entry, or deportation decisions rest with the relevant authorities. The Company does not guarantee visa approval or entry into any country.
12. Tour Manager: Guests are requested to follow the guide’s instructions, adhere to the designated sightseeing schedules, and arrive at meeting points on time to ensure the smooth execution of the itinerary. Any changes in guide allocation or sightseeing arrangements due to unforeseen circumstances, local restrictions, or operational requirements will be communicated accordingly. We appreciate your cooperation and understanding and request you not to unnecessarily enter into oral arguments with the Tour Manager. 
13. Health and Special Assistance: Clients must ensure they are medically and physically fit for the itinerary and disclose relevant assistance requirements before departure. The Company may request a medical fitness certificate where reasonably necessary. Personal attendants, nursing, and medical assistance are not included unless expressly confirmed. Clients are responsible for their medical expenses and related arrangements. Adequate travel insurance, including medical coverage and emergency evacuation where appropriate, is mandatory where specified by the package or applicable requirements and is otherwise strongly recommended. Travellers requiring assistance should arrange suitable support independently. 
14. Emergency Preparedness: We recommend that a non-travelling family member residing in India hold a valid visa for your destination country to facilitate emergency travel, if required.
15. KYC and Foreign Exchange Compliance: Clients must provide PAN, Aadhaar where applicable, valid contact details, and other KYC documents required by law or the relevant service providers. The foreign exchange component shall be processed through the Company or its authorised foreign exchange channel in accordance with the applicable Liberalised Remittance Scheme (LRS), FEMA, RBI regulations, and other statutory requirements. Clients must submit the prescribed declarations and documents and ensure the accuracy of the information provided.
16. Booking Withdrawal and Cancellation: If a booking is withdrawn before a booking reference is issued, processing charges of 5% of the package cost may apply, subject to applicable law and the agreed Booking Documents. Thereafter, the applicable Cancellation Policy shall govern. 
17. Special Non-Cancellable Booking Condition: Certain package components may be secured on a guaranteed, restricted, or non-refundable basis. Where the Client has been specifically informed of and has expressly accepted this condition in writing, cancellation after booking confirmation may attract charges of up to 100% of the total tour package cost, irrespective of the reason or timing of cancellation, subject to applicable law and mandatory refund rights. The applicable cancellation conditions must be disclosed in the Booking Documents before or at the time of booking.
18. Force Majeure and Travel Disruptions: The Company shall not be responsible for disruptions caused solely by circumstances beyond its reasonable control, including severe weather, fog, technical problems, airline or supplier disruptions, strikes, pandemics, natural disasters, war, terrorism, civil unrest, government orders, travel restrictions, or border closures, subject to applicable law. Reasonable assistance and alternative arrangements may be facilitated where feasible. Refunds, credits, and adjustments shall depend on supplier recoveries, applicable cancellation charges, the agreed Booking Documents, and mandatory legal requirements. A processing charge of 5% of the total package cost may apply to force majeure-related cancellations only where lawfully agreed and permissible. Supplier deductions and other non-recoverable expenses shall be accounted for in accordance with the applicable terms and law. Airline responsibilities for refunds, rebooking, and passenger assistance shall be governed by applicable aviation regulations and conditions of carriage.
19. Tour Curtailment: In the event of any tour curtailment, interruption, or cancellation due to circumstances beyond the Company’s control, including but not limited to adverse weather, natural disasters, political unrest, strikes, government restrictions, or operational disruptions, the Company shall not be held responsible for any resulting inconvenience or additional expenses.
20. Tour Cancellation by the Company: If the Company cannot operate a group tour due to insufficient participation or another operational reason, it may cancel the tour by giving at least 30 days' notice before departure wherever reasonably practicable. The Client may opt for an alternative tour or an eligible refund after lawful deductions for visa fees and other non-refundable expenses already incurred. If cancellation occurs at shorter notice, the Company shall communicate the available options as soon as reasonably practicable.
21. Conduct, Purchases, and Personal Belongings: Clients must comply with the instructions of service providers, local laws, safety requirements, and group schedules. Additional expenses or losses arising from a Client's delay, misconduct, or failure to follow reasonable instructions shall be borne by the Client to the extent permitted by law. Purchases made during the tour are transactions between the Client and the seller. The Company and its representatives do not guarantee product quality, authenticity, warranties, or delivery. Clients are responsible for safeguarding their passports, valuables, and personal belongings.
22. Photographs and Personal Information: The Company may collect and share personal information with relevant suppliers and authorities as reasonably necessary for bookings, travel arrangements, regulatory compliance, and emergencies, in accordance with applicable law. Photographs or videos may be taken during the tour. Promotional or marketing use of identifiable images shall comply with applicable consent and privacy requirements. Clients who do not wish to be featured may notify the Company in writing before or during the tour.
23. Package Delivery: The complete tour package, including travel documents, vouchers, itinerary, and other relevant details, will be shared approximately 2-4 days prior to departure, subject to receipt of full payment, including any applicable adjustments arising from foreign exchange rate fluctuations, and confirmation of all bookings.
24. Refunds and Liability: Refunds shall be processed in accordance with the applicable Cancellation Policy, supplier terms, actual recoveries where relevant, and applicable law. Any lawful deductions shall be explained or itemised where required. Nothing in these Terms excludes liability for the Company's own breach of contractual obligations or removes any statutory consumer right, refund entitlement, or other liability that cannot lawfully be excluded.
25. Fraud Prevention and Official Payments: The Company does not authorise any person to collect payments on its behalf unless expressly authorised through official written communication. Clients must verify suspicious emails, calls, websites, payment requests, or persons claiming to represent the Company through independently verified official contact details. The Company advises Clients to contact its office or official communication channels for confirmation of package details and payment instructions.
26. Governing Law and Jurisdiction These Terms shall be governed by the laws of India. Subject to applicable law, disputes shall be subject to the jurisdiction of the competent courts at Delhi, India. 
27. Additional Provisions: Any amendment to material booking terms must be confirmed in writing by the Company and accepted by the Client where required. If any provision is held unenforceable, the remaining provisions shall continue to apply to the extent permitted by law. These Terms shall be read together with the confirmed itinerary and all applicable Booking Documents.

Travel Obligations and Important Guidelines:

1. Travel Documents & Immigration Clearance: All travellers must ensure that their passports are valid for at least six months beyond their intended date of return, wherever required, and that all necessary visas, permits, and travel documents are obtained before departure. Immigration clearance and entry into any country are subject to the approval of the respective authorities. The Company shall not be held responsible for denied boarding, visa refusal, denied entry, or delays arising from incomplete or invalid documentation or immigration-related issues.
2. Contingency Funds: Guests are advised to carry an adequate contingency fund to cover unforeseen expenses, personal purchases, optional activities, meals not included in the itinerary, local transportation, tips, or any unexpected situations that may arise during the trip. It is also recommended to carry an internationally accepted payment card, where applicable, along with some local currency for small expenses.
3. Mobile Data and Connectivity: Guests are responsible for ensuring adequate mobile connectivity throughout their journey. It is advisable to activate international roaming or purchase a local SIM card/e SIM or suitable data package, as applicable. Reliable mobile data may be required for navigation, communication, accessing travel documents, and coordinating with the tour manager or local representatives. Please note that network coverage and internet connectivity may vary depending on the destination and geographical location.
4. Appropriate Clothing and Dress Code: Guests are requested to carry clothing suitable for the destination’s prevailing weather conditions, planned activities, and local customs. Appropriate attire may be mandatory when visiting religious sites, cultural landmarks, or other places with specific dress codes. Modest clothing, comfortable walking shoes, weather-appropriate outerwear, and any other necessary personal items should be packed accordingly. Guests are advised to check destination-specific requirements in advance to avoid inconvenience or restricted entry at certain attractions.
5. Personal Responsibility and Preparedness: Guests are expected to take responsibility for their personal belongings, travel documents, prescribed personal essentials, and other individual requirements throughout the journey. It is recommended to keep copies of important documents and maintain emergency contact details for easy access. Being adequately prepared for unexpected situations and respecting local laws, customs, and regulations will contribute to a safe, comfortable, and hassle-free travel experience.
6. Representing Your Country and Cultural Etiquette: While travelling internationally, please remember that you are not only representing yourself but also your country, its culture, and its values. Guests are expected to conduct themselves respectfully and responsibly, adhere to the local laws and regulations, and respect the traditions, customs, religious beliefs, and social norms of the host country. Polite behaviour, appropriate dressing, punctuality, and consideration towards local communities, fellow travellers, and service providers are essential throughout the journey. Any conduct that may cause offence, violate local laws, or bring disrepute to the group or the country you represent should be strictly avoided. We encourage all travellers to be responsible global ambassadors and contribute towards a positive and memorable cultural exchange.
7. Senior Citizen Travel Advisory: Senior citizens are advised to assess their fitness for travel and ensure they are medically fit for the planned itinerary. They should carry necessary medications, medical prescriptions, travel insurance, and emergency contact details. Any special assistance, mobility requirements, or dietary needs must be communicated in advance. Travellers should note that extensive walking, stairs, long journeys, and other physical activities may be involved, and assistance may not always be readily available. It is recommended that senior citizens travel with a companion, wherever necessary, to ensure a safe and comfortable journey.

UNDERTAKING BY TRAVELLER:

I, ____________________________________________, confirm that I have read and understood the itinerary from and these Terms & Conditions, including the package inclusions, exclusions, payment terms, and cancellation policy.

I agree to abide by these Terms & Conditions and the applicable Booking Documents, subject to applicable law. 

I undertake to communicate relevant booking information and travel instructions to all group members. Each traveller remains responsible for their own travel documents, health requirements, and compliance with applicable travel conditions.

Special Cancellation Acknowledgement: I understand that this booking has been identified as a Guaranteed / Non-Cancellable Booking and that, where the special condition has been expressly disclosed and accepted, cancellation after confirmation may attract charges of up to 100% of the total tour package cost, irrespective of the reason or timing, subject to applicable law and mandatory refund rights.

I certify that the travellers' passport details and travel-document information supplied to the Company are accurate to the best of my knowledge and that any relevant observations, damage, or discrepancies have been disclosed.

Traveller's Name: ______________________________________

Booking Reference: ___________________________________

Tour / Destination: ____________________________________

Departure Date: ______________________________________

Signature of Customer: _______________________________

Signature of Group Leader (if applicable): ___________

Date: ___________________________________________________

DPAULS TRAVEL & TOURS LIMITED

For assistance, package details, or payment verification, please contact the Company through its verified official communication channels. The Company advises Clients to verify all payment instructions and report any suspected impersonation or unauthorised payment request directly to its office.

GENERAL VISA TERMS:

1. We require Visa Documents from you within 02 Days of the Booking.
2. We do not guarantee or promise Visa approval. Visa approval is at the sole discretion of the respective Embassy/Consulate. The Company shall not be responsible for any visa refusal, delay, or consequential losses.
3. Generally, 15 working days are required from the date of submission for processing of the Visa. The consulate may decide the visa application much earlier or may even take more time than the prescribed time. The same is beyond the control of the Company.
4. It is always recommended that visa applications should be submitted 30 days before departure. In case General Appointments are unavailable, you may be required to opt for a Priority Appointment (subject to availability), at an additional cost of approximately Rs. 5,000 - Rs. 8,000 per visa application. The said cost is to be paid directly to VFS and does not form part of the Package.
5. The Company may facilitate submission of visa applications to the relevant Embassy/Consulate; however, applicants may be required to fill visa application form, attend personal interviews, biometric appointments, telephonic interviews, or provide additional information/documents or even resubmission of documents at their own cost. You are solely responsible for submitting complete and accurate documents, photographs, and information.
6. You must verify all visa details, including name, validity, duration, and type of visa (single entry and/or multiple entry), immediately upon receipt and promptly report any discrepancies. The Company shall not be liable for any errors, omissions, or deficiencies in visas issued by the Embassy/Consulate or for visa refusals resulting from incomplete or incorrect documentation.
7. Visa fees, processing charges, service charges, and other applicable costs are non-refundable, irrespective of visa approval or refusal. In the event of visa refusal, the applicable cancellation policy shall also apply.
8. Where passports are couriered for visa processing or other formalities, the Company shall not be liable for any delay, loss, or damage caused during transit by the courier or any third party.
9. Cancellation of a tour due to non-availability, delay, or refusal of a visa or any travel document shall be treated as a cancellation by the Client, and the applicable cancellation charges shall apply.
10. A copy of visa decision must be shared with the Company immediately upon receipt. In case of cancellation of Package due to refusal of visa or due to delay in visa arrival. The package shall be cancelled in terms of the cancellation policy as explained above.